FAQ

1. FAQ in a nutshell

2. How do I send in proof of my academic status?

3. When will my order ship?

4. How much will the shipping cost?

5. What is Academic Software? Why is the price so low?

6. I am not a student, faculty or staff. Can I buy for someone else?

7. How can I know if I qualify?

8. How and when should I send the proof of qualification?

9. Do part-time students qualify? I am just taking a few continuing education classes in a college/university, do I qualify?

10. Are there any features missing in Academic Software? What are the fundamental differences between Academic Software and regular retail software?

11. Can I buy multiple copies of the same software?

12. What is your return policy?

13. What is your privacy policy?

14. Do you have a physical store location? Where are you located?

15. Can I buy software online and pick it up in your store?

16. What if I have more questions?

FAQ in a nutshell:

Our store has specialized in Academic Software since 1995.  All of the software products advertised on our website are "academic versions" unless the product description states explicitly that it is non-academic.   

Academic versions of software, specially priced for qualifying users, are not intended for commercial use.  Academic versions are made available by the manufacturers and are fully licensed and delivered in factory-sealed retail boxes. Different software manufacturers sometimes have different policies regarding who may qualify for their academic pricing.  Below you will find the specific qualifications from each manufacturer.  In general, however, students, teachers, schools, and staff at degree-granting educational institutions and employees of school districts generally may purchase academic versions. You will need to demonstrate the academic status of the software user (yourself, your school,your family member, your friend etc.). AFTER you place the order but BEFORE we can ship the product, you must e-mail, fax, or otherwise send us proof that the person or school qualifies to purchase the software. Image copies of current dated student ID, teacher ID and school staff ID are acceptable.  General steps to order software products are as follows:

1. Find the software you need and determine if you can provide proof of qualification for the items chosen. (Please check question 4 of this FAQ for a general qualification table. You may also call us if you have questions)

2. Place the order and obtain the order number. (Your order number and detailed information regarding how to send the proof of qualification will be displayed after successful payment).

3. E-mail the proof of academic status with your order number.

4. We will verify your eligibility and get the software to you.

How do I send in proof of my academic status?

Most students are able to go to their school's web site and view a listing of the classes they are enrolled in.  If that is the case with your school, just do the following:

• Log into the school's site, go to the page that shows your classes
• Take a screen shot of that page by pressing ALT-PRNT SCRN on your keyboard.  This is done by holding down the ALT key and then pressing PRNT-SCRN which is the key usually next to the F12 key or nearby it in the upper right part of your keyboard. 
• Open Microsoft Word or whatever your word processing program is.
• Hit CTRL-V by holding down the CTRL key and pressing the letter "e;V"e; at the same time.
• Your screen shot will appear in the Word document.
• Save the Word document with a file name containing your order number.  For example if your order number was 45667, then the file name would be 45667.doc or 45666.docx (if you have Word).  Then attach this document to an email to us.
  
  

When will my order go out?

• Your order will go out as soon as you place your order and e-mail or fax in your student/teacher verification documentation (do this after you place the order).

• How much will the shipping cost?

• Most software is sent by download so there is no shipping cost. 
• If you ordered a disk to be sent, the shipping cost is included in the price.

  What is Academic Software? Why is the price so low?

  Academic software is full version software with a special discount for academic users. When purchasing academic software, the customer must present proof of end user's academic status. In return, eligible customers enjoy a very low discounted price (20%~80% discount from commercial prices). Current students, teachers, school staff and educational institutions can prove their academic status by presenting dated proof of academic status.  Examples are a dated copy of student/teacher/staff picture ID, official class registration receipt, school pay stub or a letter with school letterhead that confirms the user's academic status. (Please refer to the general qualification table in question 4 of this FAQ.) Academic institutions and their departments may present an official letter as proof.

  Academic software products are fully licensed. You will be able to register the software with the software vendor and receive technical support from the software vendor support programs. The software products are not OEM copies and they are not downloadable from our website. Their features are IDENTICAL to their correspondent commercial version products unless explicitly stated in the product description.

  I am not a student, faculty or staff. Can I buy for someone else?

  Yes. You may pay for the software for a student, faculty or staff who qualifies the products you are buying, but you must provide proof of the end-user's academic software qualification before we can ship the products.

  How can I know if I am qualified to use the software?

  Please refer to the following table forgeneralinformation. Different software vendors may have special policies regarding qualification.Please read item description before you place your order.

  Eligible Candidates	General Eligibility	Enrollment Requirement	Required Proof of Eligibility, Any ONE of the following. We may request additional proof of qualification when necessary: (Image Copy or Fax)
  K-12 Students	Yes	Full-time	Official Report Card Official Class schedule Class Registration Receipt Letter of enrollment from school on letterhead Current Student ID card
  Higher Education (College, University) Students	Yes	Full-time Part-time	Dated current Student ID card Registration Receipt Class schedule Letter of enrollment from school on letterhead
  Continuing Education Students who take classes in an accredited higher education institution (College or University)	Yes	Part-time	Dated Current Student ID card Registration Receipt Class schedule Letter of enrollment from school on letterhead
  K-12/High school Teachers and Staff	Yes	Full-time Part-time	Current Faculty/Staff ID card Letter of employment from school on letterhead Copy of pay-stub (blot out pay amount)
  Higher Education Teachers and Staff	Yes	Full-time Part-time	Current Faculty/Staff ID card Letter of employment from school on letterhead Copy of pay-stub (blackout pay amount or other confidential information)
  Employees ofqualified school-ownedhospitals, museums and libraries.	Yes	Full-time	Current Faculty/Staff ID card Letter of employment from the qualified institution Copy of pay-stub (ink out pay amount)
  Schools (including individual departments)	Yes	Accredited and Degree-granting	Purchase Order Letter of Authorization on school letterhead from school or department head
  Home Schools & Home School Students	Yes	Full-time and Home-School	Official proof of membership in a recognized home school organization

  How and when should I send the proof of qualification?

  You should send the proof of qualification AFTER you place the order together with your order number. After you successfully place the order, your order receipt will show up on the screen and a copy of it will automatically sent to your email address. The receipt will provide your order number and  a detailed description regarding what fax number and email address to which you may send the proof of eligibility. This is to ensure that you will have an order number to refer to when you send your proof.

  Do part-time students qualify? I am just taking a few continuing education classes in a college/university, am I qualified?

  Part-time students who take classes at accredited and degree-granting Universities and Colleges qualify for academic software. Please refer to the above table for detailed information.

  Are there any features missing? What are the fundamental differences between Academic Software and regular retail software?

  No. The features of academic software are identical to commercial version software. The fundamental difference is the software license, which states that the end user must be an academic user.

  Can I buy multiple copies of the same software?

  Yes.  If several students are purchasing together, you can save on shipping.

  What is your return policy?

  Please click here to go to our Return Policy page

  What is your privacy policy?

  Please click here to go to our privacy Policy page

  Do you have a physical store location? Where are you located?

  No, we do not have walk-in service available.

  Can I buy online and pick up the software in your store?

  No.

  What if I have more questions?

  Please feel free to contact us:

  Toll free: 877-762-7876

  Email: service@student-discount.ca
  

  Fax: 866-558-5608